Refund policy

Last Updated: July 19, 2026

At Pantria, we want every customer to enjoy a smooth shopping experience. If for any reason you're not fully satisfied with your purchase, we're happy to assist you. Please read the policy below to understand how returns and refunds are handled.

30-Day Return Window

We accept returns within 30 days from the date your order is delivered.

To be eligible for a return, your item must:

Be unused and in its original condition.
Be returned with its original packaging and any included accessories.
Show no signs of wear, damage, or misuse.

Unfortunately, products that have been used or are not in their original condition cannot be accepted for a refund.

Requesting a Return

Before returning any item, please contact our customer support team to receive return instructions.

Email: support@pantria.shop

When contacting us, please include:

Your order number
The product you wish to return
The reason for your return

Our team will review your request and provide the next steps.

Please do not send products back without first receiving return authorization.

Return Shipping Costs

Customers are responsible for the cost of return shipping unless the item received is defective, damaged during transit, or the wrong product was shipped by us.

For your protection, we recommend using a shipping service that includes tracking information. Pantria is not responsible for returns lost during transit.

Refund Process

Once your returned item is received and inspected, we'll notify you of the outcome.

If your return is approved, your refund will be issued to the original payment method used when placing the order.

Refunds are typically processed within 5–10 business days after approval. Depending on your bank, credit card company, or payment provider, additional processing time may apply before the funds appear in your account.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us promptly after delivery.

To help us resolve the issue as quickly as possible, please provide:

Your order number
A brief description of the issue
Clear photos showing the product and its packaging

We'll carefully review your case and work toward the most appropriate solution.

Items That Cannot Be Returned

For the health and safety of our customers, certain baby products may not be eligible for return if they have been opened, used, or are no longer in their original condition.

If you're unsure whether your item qualifies for a return, please contact our support team before sending it back.