Contact information

Last Updated: July 19, 2026

We're always happy to hear from our customers. Whether you have a question about an order, need help with one of our baby products, or simply want more information before making a purchase, our team is here to assist you.

The best way to reach us is by email. We aim to respond to all inquiries as quickly as possible and appreciate your patience during busy periods.

Get in Touch

Store Name: Pantria

Website: https://www.pantria.shop

Customer Support Email: support@pantria.shop

Phone: +1 585-215-0486

Business Address: 845 White Plains Rd, Bronx, NY 10473, United States

Customer Support

If you're contacting us about an existing order, please include the following information in your message:

Your order number
The name used to place the order
A brief description of your question or concern

Providing these details helps us locate your order and assist you more efficiently.

Common Reasons to Contact Us

Our customer support team can help with:

Questions about products
Order status and tracking
Shipping inquiries
Return and refund requests
Payment-related questions
General assistance before or after your purchase

Response Time

We work hard to respond to customer inquiries as quickly as possible. Most emails receive a reply within 1–2 business days.

Response times may be slightly longer during weekends, holidays, or periods of high inquiry volume.