How long will it take to receive my order?

Typically, it takes 3-5 business days to receive your order. We're doing our best to deliver it promptly for you.

How to track my order?

You can track your order using your order number or tracking number provided in your shipping confirmation email. Click on Track navigation or Chat with us.

Do you ship internationally?

No, we do not ship internationally. We currently only ship within United States.

Can I exchange an item?

You can exchange an item with a higher-price item or the same item with a different size. See our policy page for details.

Can I cancel or change my order?

If you need to cancel or modify your order, please contact us as soon as possible at support@pantria.shop. Orders that have already been processed may not be eligible for changes.

What payment methods do you accept?

We accept major credit cards (Visa, Mastercard, American Express) as well as Shop Pay, Apple Pay, Google Pay.

Do you accept store credit?

We accept store credit as a payment method.

How can I contact you?

You can reach us at:Email: support@pantria.shopPhone: +15852150486Address: 845 White Plains Rd, Bronx, 10473, United StatesOr chat with us right here.

Frequently Asked Questions(FAQ)

Q: Do you offer free shipping?

Shipping fees vary by location and order value. Shipping cost will be calculated at checkout.

Q: What is your return policy?

Please check our return, refund and exchange policy on our policy page.

Last Updated: July 19, 2026

Welcome to the Pantria FAQ page. We've answered some of the questions customers ask most often. If you don't find the information you're looking for, please feel free to contact our customer support team.

What products does Pantria offer?

Pantria specializes in baby products designed to support everyday parenting needs. We continue to expand our product selection to offer practical, reliable, and family-friendly items.

How long does it take to process an order?

Orders are typically processed within 1–3 business days after your payment has been successfully confirmed.

Orders placed on weekends or public holidays will be processed on the next business day.

How long does shipping take?

After your order has been processed, standard delivery generally takes 5–11 business days.

Delivery times are estimates and may vary depending on your location or shipping carrier conditions.

Do you offer free shipping?

Yes. We provide free standard shipping on every order. There is no minimum purchase required.

Will I receive a tracking number?

Yes.

Once your order has been shipped, you'll receive a shipping confirmation email with your tracking number so you can follow your package during transit.

Which payment methods do you accept?

We currently accept:

Shop Pay
Visa
Mastercard
American Express
Diners Club
Discover
Apple Pay
Google Pay
PayPal Wallet

All payments are processed securely during checkout.

Can I change or cancel my order?

If your order has not yet entered the processing stage, we may be able to help with changes or cancellation.

Please contact us as soon as possible after placing your order. While we'll do our best to assist, we cannot guarantee modifications once processing has begun.

What is your return policy?

Eligible unused items may be returned within 30 days of delivery.

Items must be returned in their original condition and packaging. Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item.

How are refunds issued?

Approved refunds are sent back to the original payment method used for the purchase.

Once approved, refunds are generally processed within 5–10 business days, although your financial institution may require additional time to post the funds.

What should I do if my item arrives damaged or incorrect?

Please contact our customer support team as soon as possible after receiving your order.

To help us resolve the issue quickly, include:

Your order number
A brief description of the problem
Clear photos of the item and its packaging

We'll review your request and work toward an appropriate solution.

What if my package is delayed?

While most orders arrive within the estimated delivery window, occasional delays can occur due to weather, carrier operations, or other circumstances beyond our control.

If your package appears significantly delayed, please contact us and we'll be happy to assist.